FAQ

 
How can I order?
Orders are processed via email. Please send your order to orders@iclabex.com  Usually orders are processed within 24 to 48 hours and confirmation email is sent. Please make sure that your company name, PO number, and ship to address is indicated on the order so we can process it without delay.
How are shipping fees calculated?
They are calculated based on weight and dimensions of the shipment. All shipments are sent through a freight forwarder.
What is a usual lead time for product?
It is all very individual and varies by product. If it is consumables, it would be anywhere from 2-4 weeks. If items are 220V, anywhere from 4-12 weeks.
If I live overseas, can I purchase your product?
Yes, just ask us for a quote at quote@iclabex.com and mention what country would you like the product to be shipped to so we can include shipping fees.
Do I have to ship with your freight forwarder?
No, if you have a freight forwarder you would like to use, just let us know where you would like us to drop off the shipment. Please note that we would not be able to work with your freight forwarder, you would need to pay them separately and get quotes from them separately from the order, and we would not be able to do that for you.
Will you consolidate our orders from different vendors?
No, we are not a warehouse and not freight forwarders ourselves, we are a distributor that provides laboratory supplies and to make it easy for you, we provide a wide range so you can buy everything you need with us.